Cuddle Train Terms and Conditions

Welcome to Cuddle Train! By accessing or using our website, you agree to comply with the following Terms and Conditions. Please read them carefully before making any purchase or interacting with our website.

1. General Information

  • Owner: Cuddle Train (referred to as “we,” “our,” or “us”).
  • Website: www.cuddletrain.in
  • Acceptance: By using our website, you agree to these Terms and Conditions. If you do not agree, please refrain from using the site.

2. Product Information

  • We make every effort to display our products accurately, including images and descriptions. However, due to lighting, device settings, and other factors, the actual product may vary slightly in appearance.
  • All product prices are listed in Indian Rupees (INR) and are subject to change without prior notice.

3. Ordering & Payment

  • Placing an Order: When you place an order on our website, it is an offer to buy the product(s) in your cart. We reserve the right to accept or cancel your order.
  • Payment: All payments must be made at the time of purchase. We accept various payment methods including credit/debit cards, net banking, and wallets.
  • Order Confirmation: Once your order is confirmed, you will receive an email with your order details. This email does not constitute an acceptance of the order, but an acknowledgment of receipt.

4. Shipping & Delivery

  • Shipping: We strive to process and ship your order as quickly as possible. Delivery times vary depending on your location and the shipping method chosen.
  • Delivery Issues: If there are any issues with the delivery (such as delays or damage), please contact our customer support team within 7 days of receiving your order.

5. Returns and Exchanges

  • Return/Exchange Policy: We accept returns or exchanges only for defective or damaged items. Please refer to our detailed Return/Exchange Policy for further information.
  • Sale Items: Products purchased during sales are final sale and are not eligible for return, exchange, or refund.

6. Cancellation Policy

  • You may cancel your order as long as it has not been shipped. To cancel, contact us immediately via email or WhatsApp. Once the order is shipped, cancellation will not be possible.
  • If the order is canceled before shipment, we will issue a full refund.

7. Privacy Policy

  • We respect your privacy and are committed to protecting your personal information. Please refer to our Privacy Policy for details on how we collect, use, and protect your data.

8. Limitation of Liability

  • Limitation of Responsibility: We are not responsible for any direct, indirect, or consequential damages arising from the use of our products or website.
  • Product Use: You agree to use our products according to the instructions provided. Cuddle Train is not liable for any misuse or damage caused by improper use of the products.

9. Intellectual Property

  • All content on our website, including images, text, logos, and designs, is the property of Cuddle Train and is protected by copyright laws. You may not use, reproduce, or distribute our content without prior written permission.

10. Governing Law

  • These Terms and Conditions are governed by the laws of India. Any disputes related to these terms will be subject to the exclusive jurisdiction of the courts in India.

11. Modifications

  • We may update these Terms and Conditions from time to time. Any changes will be posted on this page with an updated date. We encourage you to review these terms regularly to stay informed.

12. Contact Us

If you have any questions or need assistance, please contact us at:

Email: support@cuddletrain.in
Phone: +91 9360927046

By using our website and making purchases, you acknowledge that you have read, understood, and agree to these Terms and Conditions.

Effective Date: Feb 2021