Refund policy

At Cuddle Train, your satisfaction is our priority. If you're not completely happy with your purchase, here's everything you need to know.

Return & Exchange Window

All return, exchange, and damage/defect claims must be raised within 24 hours of receiving your order. Requests made after this window will not be accepted. Items must be unworn, unwashed, unused, with all original tags intact and in original packaging. Proof of purchase (invoice/order number) is required.

How to Initiate a Return or Exchange

Contact us within 24 hours of delivery via:

  • WhatsApp: +91 93609 27046
  • Email: support@cuddletrain.in

Please share your order number, a description of the issue, and clear photographs of the product. An unboxing video is mandatory for any replacement or damage claim.

Eligibility Conditions

  • Items must be unworn, unwashed, and unused with all original tags attached
  • Returns are accepted only for complete items — sets, multipacks, and combos are treated as a single unit and cannot be partially returned
  • Exchanges or replacements are processed only after quality inspection confirms the item is unused and in original condition

Non-Returnable Items

We do not accept returns on:

  • Sale or discounted items

  • Gift cards

  • Items without original tags or packaging

  • Innerwear and padded underwear (for hygiene reasons)

Please note: Original shipping charges are non-refundable. In the event of a return, return shipping costs are borne by the customer and will be deducted from the refund where applicable.

Exchanges

We accept exchange or replacement requests only for manufacturing defects or damaged products. Once the original item is returned and clears quality inspection, a replacement will be dispatched.

Cancellations

Order cancellations can be requested before the order is dispatched. Once shipped, cancellations will not be accepted. Contact us immediately at support@cuddletrain.in to cancel.

Refunds

Once your return is received and inspected, we'll notify you of the approval status. Approved refunds will be credited to your original payment method within 7–10 business days. If 15 business days have passed since approval, contact us at sales@cuddletrain.in.

Consumer Rights

This policy is in accordance with the Consumer Protection Act, 2019 (India). For unresolved disputes, customers may approach the appropriate Consumer Disputes Redressal Commission.